Managing online business requires different skills and abilities than managing a business in the ‘real world.’ Customers can easily detect the size and determine the prestige of a business when they have the ability to walk in and take a look around. Not only do ‘real-world’ furnishings and location tell the customer what level of professionalism to expect, but "real world" personal encounters allow first impressions to be determined by how the business approaches its customer service. When a customer walks into a retail business just about anywhere in the world, that customer expects prompt and personal service, especially with regards to questions that they may have about products they wish to purchase.
Customer service or the client service is the service provided to the customer for his satisfaction during and after the purchase. It is necessary to every business organization to understand the customer needs for value added service. So customer data collection is essential. For this, a good customer service is important. The easiest way to lose a client is because of the poor customer service. The importance of customer service changes by product, industry and customer. Client service is an important part of every business organization. Each organization is different in its attitude towards customer service. Customer service requires a superior quality service through a careful design and execution of a series of activities which include people, technology and processes. Good customer service starts with the design and communication between the company and the staff.
In some ways, the lack of a physical business location allows the online business some leeway that their ‘real world’ counterparts do not enjoy. Location is not important, furnishings are not an issue, and most of the visual first impression is made through the professional design of the business website.
However, one thing still remains true. Customers will make their first impressions on the customer service they encounter. Unfortunately, in online business there is no opportunity for front- line staff to make a good impression. Every interaction the customer has with the website will be their primary means of making their first impression towards the business and its client service. Good customer service in any online business is a direct result of good website design and planning.
By Jayashree Pakhare (buzzle.com)
</a> Caroline Kennedy, daughter of former U.S. President John F. Kennedy, testifies at her U.S. Senate Foreign Relations Committee hearing on her nomination as the U.S. Ambassador to Japan, on Capitol Hill in Washington, September 19, 2013.
</a> So far, this year's hurricane season has been relatively quiet. But meteorologists say that could soon change. In fact, earlier this year, the National Oceanic and Atmospheric Administration predicted an above-average hurricane season, with up to 11 hurricanes that could form in the Atlantic Ocean, and experts say they're still expecting big storms to hit.
</a> Not only did he feel perfectly fine after his six innings in which he allowed only two hits and a single unearned run, but he reinforced the increasingly plausible reality that the Red Sox will have the kind of shutdown starting pitcher assembly that can carry a team well into October.
</a> Classic drop-down handlebars aren't too fashionable in the fixed-gear market, but on the Once More you'll find they offer you three comfortable riding positions - helpful for slightly longer rides. The flip-flop hub also means you can switch over to a free-wheeling singlespeed should you want to hack out into the countryside.
</a> In recent years, use of a computer keyboard has led to the loss of this skill. Even in senior schools, rather than spend time teaching pupils to improve their writing they are given the use of computers for taking exams.
</a> Washington says it wants a deal done by the end of Octoberbut talks have stumbled over two issues that have become dealbreakers for Kabul. Karzai has declared it can wait until afterpresidential elections in April next year, further strainingwhat has become a rocky relationship between the allies.
</a> However, a new “proportionality test” will be introduced which is intended to stop Britons accused of low-level offences from being sent abroad and potentially held in custody while they await trial.
</a> Should the present Queen live to be 100, the Prince of Wales would be 78 and Prince William 44 at that time. Even assuming that both Prince Charles and Prince William live to be 95, Prince George would be in his mid sixties on becoming King, not considered very old even today.
</a> Striped bass, on the other hand, are still laying low. Around here, most anglers attribute that to the warm weather, which keeps water temps higher than the stripers prefer. So stripers arenât taking the bait except at night when diligent anglers can still tempt them up.
</a> Six workers at the crippled Fukushima nuclear plant have been exposed to radioactive water. The incident happened after one of them mistakenly removed a pipe connected to a water treatment system at the facility. Several tonnes of contaminated water was released, some of which doused the employees.
</a> Removing direct visual evidence of the nuclear arms race created a situation in which many people came to forget about the dangers that nuclear weapons posed, until a new wave of protests based on a different understanding of the environmental damages of nuclear energy, emerged in the late 1970s and 1980s.
</a> When complete, RCN will provide EV-friendly links to five seaports and five international airports, as well as a number of major cities, including Stranraer, Liverpool, Holyhead, Birmingham, Felixstowe, Leeds and Kingston upon Hull.
</a> The Netherlands' GDP did not shrink as much as first believed in the second quarter of the year, according to revised figures from the country's statistics office. The revision puts the economy's contraction at 0.1pc in the April to June quarter, better than the 0.2pc dip in the initial figures, but still leaves the country in recession.
</a> It was getting close to 7:30 that night in Cambridge 11 years ago. I was checking the clock. Seamus, as the Irish say, couldn’t be arsed. He had a dinner with the Adams House masters, Sean and Judy Palfrey, and I knew there would be hell to pay if I delivered him late. Sean and Judy are pediatricians, working with some of the most vulnerable kids in Boston, and they’re also my pals. I wasn’t going to diss them by keeping their distinguished dinner guest at a bar around the corner all night.
</a> For ABC, which has suffered a ratings decline that put itlast of the four largest TV networks among the young audiencecoveted by advertisers, Comic-Con is a quick way to tap intoMarvel's devoted fan base.
</a> Mr Litvinenko died in November 2006 after meeting two former KGB contacts - Andrei Lugovoy and Dmitry Kovtun - at the Millennium Hotel in London's Grosvenor Square. His widow Marina Litvinenko has always maintained that her husband, who fled to the UK in 2000, was working with MI6.
</a> Accordingly, much of the music borrows from Celtic sea chanteys, theatricalized by an orchestra. At the same time, it glides through European waltzes and adds a few pop flourishes that recall Sting tunes of old. Given its acoustic core and dire subject matter, itâs an incredibly intimate and downbeat work for a musical. If staged as is, it would make âOnceâ look like âOklahoma!â
</a> A USS spokesman said it was too early to predict the precise implications but confirmed: “If there is a referendum vote in favour of independence in September 2014, there may well be considerable implications for the scheme, a number of which are helpfully outlined and explained in the ICAS report.
</a> WalesOnline is part of Media Wales, publisher of the Western Mail, South Wales Echo, Wales on Sunday and the seven Celtic weekly titles, offering you unique access to our audience across Wales online and in print.
</a> By 10pm, she’d made her way through all the intra-company messages and alerts, and now turned to her own OuterCircle account. She hadn’t visited in six days, and found 118 new notices from that day alone. She decided to plow through, newest to oldest. Most recently, one of her friends from college had posted a message about having the stomach flu, and a long thread followed, with friends making suggestions about remedies, some offering sympathy, some posting photos meant to cheer her up. Mae liked two of the photos, liked three of the comments, posted her own well wishes, and sent a link to a song, “Puking Sally”, that she’d found. That prompted a new thread, 54 notices, about the song and the band that wrote it. One of the friends on the thread said he knew the bassist in the band, and then looped him into the conversation. The bassist, Damien Ghilotti, was in New Zealand, was a studio engineer now, but was happy to know that “Puking Sally” was still resonating with the flu-ridden. His post thrilled all involved, and another 129 notices appeared, everyone thrilled to hear from the actual bassist from the band, and by the end of the thread, Damien Ghilotti was invited to play a wedding, if he wanted, or visit Boulder, or Bath, or Gainesville, or St Charles, Illinois, any time he happened to be passing through, and he would have a place to stay and a home-cooked meal. Upon the mention of St Charles, someone asked if anyone from there had heard about Tim Jenkins, who was fighting in Afghanistan; they’d seen some mention of a kid from Illinois being shot to death by an Afghan insurgent posing as a police officer. Sixty messages later the respondents had determined that it was a different Tim Jenkins, this one from Rantoul, Illinois, not St Charles. There was relief all around, but soon the thread had been overtaken by a multiparticipant debate about the efficacy of that war, US foreign policy in general, whether or not we won in Vietnam or Grenada or even WWI, and the ability of the Afghans to self- govern, and the opium trade financing the insurgents, and the possibility of legalisation of any and all illicit drugs in America and Europe. Someone mentioned the usefulness of marijuana in alleviating glaucoma, and someone else mentioned it was helpful for those with MS, too, and then there was a frenetic exchange between three family members of MS patients, and Mae, feeling some darkness opening its wings within her, signed off.
</a> The term "homophobia" has gained currency as a one-word summary of this widespread problem. Since the early 1980's, scientists attempting to measure homophobia have developed a number of different homophobia scales and questionnaires.
</a> Maryland delayed its exchange opening due to "connectivity"issues. Minnesota did not try to launch until the afternoon tomake sure it could access federal databases. Coloradotemporarily threw in the towel soon after its exchange opened,suspending customers' ability to create accounts for a fewhours.
</a> Dreyfus, meanwhile, gives us some of the goofiness we love from her roles in Seinfeld and Veep. She too shows a different side though, that of a parent who has the calm and consideration to help bring the best from her child. The child in question, teenage daughter Ellen (Tracey Fairway), is about to leave for college. As is Albert's daughter too, a fact which may or may not be relevant to the final outcome of their romance.
</a> Those companies will send you an email that your trial is expiring and that you're being converted to a paying member or subscriber, she says. That way you have a chance to cancel before the charges start.
</a> After Jessica accidentally reveals that her dad is Muslim, word reaches Jessica which leads to Brody admitting that he has converted to Islam. While confronting Brody about his conversion, Jessica throw's his copy of the Quran to the floor. Brody's panicked reaction gives Jessica even more cause for concern, prompting him bury his desecrated Quran...and his past.
</a> "The more it keeps increasing, that means nobody is winning ... a lot of people are gonna keep buying tickets and tickets and tickets and you never know, you just might get lucky if you pick the right numbers," she said.
</a> The merger is happening concurrently with investments of$15.5 million from institutional investors, who will becomeshareholders in the public company, as will Committed Capital'sbackers, the people told the paper.
</a> To remain open, some Pennsylvania clinics invested thousands of dollars to upgrade their facilities. Planned Parenthood of Southeastern Pennsylvania, for instance, said it spent about $400,000 to renovate two clinics after the state began implementing tougher standards in June 2012.
</a> ** JPMorgan Chase & Co is exiting physicalcommodities trading, the bank said in a surprise statement onFriday, as Wall Street's role in the trading of raw materialscomes under unprecedented political and regulatory pressure.
</a> Direct Energy ran a simple, silly TV advertisement pitching its free power day that included a woman blow-drying her golden retriever why not, if the power is free? Oklahoma Gas & Electric offers a plan called SmartHours that offers lower rates to customers who cut back on power usage during hot summer afternoons, along with a thermostat that can adjust itself based on electricity prices.
</a> The report did not include secret information requests within the United Sates authorized under the Patriot Act, a law enacted after the September 11 attacks. U.S. companies are prohibited from acknowledging the existence of data requests made under those statutes.
</a> * Detroit had a bit of rare good fortune as it hurtledtoward bankruptcy last summer - a couple of banks were willingto let it out of some expensive financial contracts, calledinterest-rate swaps, without paying in full the usual steeptermination fees. But since then, an insurance company, SyncoraGuarantee, has been seeking to block the deal, lining up alliesamong Detroit's other creditors. ()
</a> The fund recommends that Darden split into two companies:One for its more mature Olive Garden and Red Lobster brands, andthe other for its higher-growth chains including LongHornSteakhouse, The Capital Grille, Yard House and Bahama Breeze.
</a> Louis Vuitton's sales growth has slowed down to 5-6 percent this year after decades of more than 10 percent annual sales growth, driven by an aggressive international expansion and demand in Asia, where it opened shops earlier than rivals.
</a> SAN FRANCISCO - Entrepreneur Nicole O'Rourke has a novel idea for raising cash that would have been illegal until this week: smacking a "fund me" sticker on every bottle or can of hair products from her start-up business, Rock Your Hair.
</a> Creator Matt Weiner said at the time that he planned to wrap it up with one more season, and star Jon Hamm, who is also a producer, said he "couldn't imagine" it would run past the seventh season.
</a> In a statement during a visit to China, Osborne said the twocountries had signed a memorandum of understanding on nuclearcooperation that also includes roles for British companies inChina's nuclear programme.
</a> This is how all movie and cartoon tie-in games should be. Typically, theyâre overpriced, under-impressing shells of games on discs, titles that do nothing inventive or interesting and yet sell for as much as Tales of Xilia and Metro: Last Light. By choosing to release Out of the Shadows online and in budget fashion, Activision actually doesnât completely rip you off this time around.
</a> "At the time it was very disappointing, because I was in great shape and knew that if I had started and run well I would have got a gold medal. But that's behind me now. I learned from it and moved on.
</a> It predicts that the government will miss its target to end child poverty by 2020, and suggests that older people should be sharing more of the burden of austerity, with richer pensioners losing some benefits.
</a> John Catsimatidis, the billionaire businessman who lost his bid for the Republican nomination for New York City mayor, decided Friday to drop out of the race and not run on the two third-party lines he secured earlier in the year.